Your Questions, Answered
-
Sun Maison works across brand strategy, identity, launch and ongoing counsel for hotels, resorts, members clubs and lifestyle destinations. The four core services are The Rate Case, The Singular Address, Day One Revenue and What Guests Feel Before They Arrive. Engagements range from a focused four-week Brand Sprint to full repositioning and ongoing monthly counsel.
-
Every engagement begins with a conversation. Fill in the contact form and Sundip will be in touch directly.
-
Sun Maison works with independent operators, hotel groups and developers who understand that a great brand is not decoration. It is the thing that justifies the rate, earns loyalty and makes a property irreplaceable. If that is where your thinking is, we are likely a good fit.
-
Every engagement is scoped to the property and the brief. Reach out and we will propose what is right for where you are.
-
Through the contact form on this page or directly at hello@sunmaison.com.au. Sundip responds personally to every enquiry.
-
Close. Direct. Deeply invested in the outcome. Sun Maison works with a small number of clients at any one time, which means every property gets the full weight of the thinking.
-
Sun Maison is a hotel brand strategy consultancy in Neutral Bay, Sydney, working with boutique hotels, resorts, members clubs and destinations. Founder Sundip Mace leads every engagement personally, from positioning and naming through to launch, and brings a trusted network of suppliers so the owner has one point of contact.
-
At Sun Maison it covers four things: where your property sits in the market and the rate it should be earning, the name and identity that make it unmistakable, how you launch and which channels you sell through, and the content and photography that carry the story. It starts with the place itself: the land, the light, and the story only that address can tell.
-
Yes, when the brand and the guest experience line up. As Director of Marketing at Manly Pacific MGallery, Sundip Mace led the repositioning that took the hotel’s average daily rate from $250 to $600. Guests pay more when they can feel the difference before they arrive and find it confirmed when they do.
-
Yes. Sun Maison is based in Neutral Bay, Sydney and works with independent hotels, resorts and guesthouses across Australia. Workshops are run in person, and strategy work can be done wherever the property is.
-
A half day, in person session for the GM and up to three department heads. Together you compare your brand promise with what guests actually say in reviews, find the five moments where standards and experience pull apart, and leave with a 90 day plan the team built themselves. It’s designed to lift RPS scores and rate, and to keep them there.